'CII London Market 1 (LM1) Insurance Essentials Practice Test 2025 – All-In-One Guide to Master Your Exam Success!'

Brokers play a critical role in the insurance industry, particularly in the claims process, where their expertise and relationships can be highly beneficial to clients. In terms of the services provided during a claim, brokers typically assist by negotiating with insurers, supporting clients through the claims process, and often provide copies of expert reports to their clients. This involvement ensures that clients have the necessary information and advocacy as they navigate their claims.

However, the appointment of professionals such as loss adjusters is often not a task brokers take on directly. While brokers can recommend or advise clients to engage loss adjusters, they do not typically handle this appointment themselves. Loss adjusters are usually appointed by insurers to assess the claim's validity and the loss incurred, making brokers least likely to provide this specific service compared to the more direct roles they typically play in negotiation, assistance, and documentation during the claims process.